Lissora Privacy Policy
# Lissora Privacy Policy
Last updated: 2025-10-19
Lissora (“we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, make a purchase, or otherwise interact with us.
If you have any questions, please contact us at: **Lissora.us@gmail.com**
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## 1) About us
We operate an online store that sells garment-care devices and related accessories. We are the controller of the personal information described in this Policy (except where certain service providers act as independent controllers under their own privacy terms).
- Website: **https://Lissora-us.com**
- Email: **Lissora.us@gmail.com**
- Address: **808 Travis St Suite 400, Houston, TX 77002, United States**
Our store may be hosted on an e-commerce platform. Your data may be stored in that platform provider’s data storage and databases. The provider stores your data on secure servers protected by firewalls.
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## 2) Information we collect
We collect information from:
(A) you directly,
(B) automatically when you use the website, and
(C) third parties.
Main categories include:
**A. Identifiers and contact details**
Name, shipping/billing address, email, phone number, order number, account credentials.
**B. Transaction information**
Viewed items, items added to cart, purchase and return history, discount codes, customer support history.
**C. Payment information**
Payment method, last 4 digits of card, and payment token (full card details are processed and stored by our payment processor; we do not store full card details).
**D. Device and usage information**
IP address, device and browser type, pages viewed, clicks, referring URLs, approximate location, cookies and similar technologies.
**E. User content and preferences**
Reviews, survey responses, customer support messages, communication and marketing preferences.
**F. Inferences**
Preferences and interests derived from the information above.
**Sources of data**:
You (checkout, account creation, forms), your devices (cookies/pixels), our platform and service providers (analytics, payments, fulfillment, marketing, etc.), and publicly available information (for fraud prevention and security).
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## 3) Purposes of use (and legal bases under GDPR)
We use your information for the following purposes and, where applicable, on these legal bases:
- **Order processing & account management**
To process payments, ship orders, provide invoices, handle returns/exchanges, and manage your account.
*Legal bases:* performance of a contract / legitimate interests / legal obligations.
- **Customer support & service notifications**
To respond to inquiries, provide order and shipping updates, and send important service-related notices.
*Legal bases:* performance of a contract / legitimate interests.
- **Personalization, analytics & improvement**
To understand usage, improve our products and services, fix errors, and tailor content.
*Legal bases:* legitimate interests / consent (where required).
- **Marketing & advertising**
To send newsletters and promotional communications, and to show relevant advertising (where allowed and always with an opt-out option).
*Legal bases:* consent / legitimate interests.
- **Security & fraud prevention**
To detect, prevent, and investigate fraud, abuse, and security incidents.
*Legal bases:* legitimate interests / legal obligations.
- **Compliance**
To comply with laws, tax and accounting obligations, and to respond to lawful requests from authorities.
*Legal basis:* legal obligations.
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## 4) Cookies and similar technologies
We use cookies, pixels, and similar technologies to:
- Keep you logged in and remember your cart
- Analyze traffic and usage
- Optimize content and site performance
- Deliver and measure advertising
You can manage cookies via any cookie banner (where displayed) and in your browser settings. If you block certain cookies, some features of the website may not work properly.
We may use analytics tools (e.g., Google Analytics) and advertising pixels (e.g., Meta/Instagram, Google Ads). These partners may collect device and usage data for measurement and interest-based advertising. For information on opting out of targeted ads, see **Section 8: Your rights and choices**.
**Do Not Track (DNT):** Because there is currently no common industry standard for DNT signals, we do not respond to them at this time.
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## 5) How we share information
We may share the categories of data described above with the following parties, for the purposes described:
- **Service providers / contractors**
E-commerce hosting, payment processors, fraud prevention, fulfillment/warehousing, shipping carriers, customer support tools, email/SMS platforms, analytics providers, advertising and retargeting partners.
- **Business transfers**
In connection with any merger, acquisition, financing, or transfer of assets, your information may be transferred as part of the transaction.
- **Legal and safety**
Where necessary to protect our rights, safety, or property, or those of our customers or others, and where required by law, regulation, or legal process.
**Targeted advertising and “sale” / “sharing” (CPRA/CCPA)**
We may disclose identifiers, device data, and internet activity information to advertising partners to deliver personalized ads. Under some U.S. state privacy laws, this may be considered a “sale” or “sharing” of personal information. To opt out, see **Section 8: Your rights and choices**.
We do **not** sell personal information for monetary compensation, and we do not knowingly sell or share the data of children.
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## 6) Retention (how long we keep your data)
We keep personal information only as long as reasonably necessary to fulfill the purposes described above or as required by law.
Examples (which may vary by jurisdiction):
- **Order and accounting records:** generally kept for **about 7 years** (to comply with legal and tax obligations).
- **Account information:** kept until you delete your account or after a reasonable period of inactivity.
- **Marketing data:** kept until you opt out or withdraw consent.
- **Logs and security records:** kept as long as needed for security and audit purposes.
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## 7) International transfers
Your information may be processed and stored in countries other than where it was collected (including outside the EU/EEA). When we transfer personal data internationally, we implement appropriate safeguards, such as Standard Contractual Clauses (SCCs) or equivalent mechanisms required by applicable law.
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## 8) Your rights and choices
Depending on your location and applicable law (such as the GDPR, CCPA/CPRA and other data protection laws), you may have some or all of the following rights:
- Right of access (to know what data we hold about you)
- Right to rectification (correction)
- Right to deletion (erasure)
- Right to restrict processing
- Right to object to processing (including certain profiling and marketing)
- Right to data portability
- Right to withdraw consent (where processing is based on consent; withdrawal does not affect the lawfulness of prior processing)
- Rights to opt out of targeted advertising and of “sale”/“sharing” of personal information under certain U.S. state laws
**How to exercise your rights:**
Please contact us at **Lissora.us@gmail.com**. We may need to verify your identity before fulfilling your request.
**Marketing communications:**
You can opt out of marketing emails at any time by using the unsubscribe link in our messages or by contacting us. Even if you opt out of marketing, you may still receive transactional or service emails (e.g., order confirmations, shipping updates).
**Cookies and targeted ads:**
You can manage cookies via any cookie banner and your browser settings.
For interest-based ads, you can also use tools provided by platforms (e.g., Facebook, Google) or general opt-out sites provided in your region, where available.
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## 9) Children’s privacy
Our services are not directed to children under 13 years of age (or any higher age threshold defined by local law). We do not knowingly collect personal information from children below the applicable age. If we learn that we have collected personal information from a child below that age, we will promptly delete it.
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## 10) Security
We and our service providers implement reasonable technical and organizational security measures, such as encryption, access controls, and firewalls, designed to protect your information.
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
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## 11) Links to third-party sites and services
Our website may contain links to third-party websites or integrate third-party services. We are not responsible for the content, policies, or practices of those third parties. Your use of those sites and services is governed by their own terms and privacy policies.
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## 12) Changes to this Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top and post the new version on our website. For material changes, we will provide additional notice where appropriate.
Your continued use of the website after an updated Policy is posted means that you accept the changes.
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## 13) Contact us
If you have any questions, requests, or concerns about this Privacy Policy or our data practices, you can contact us at:
- Website: **https://Lissora-us.com**
- Email: **Lissora.us@gmail.com**
- Address: **808 Travis St Suite 400, Houston, TX 77002, United States**