If you have any questions, please feel free to contact us.

If you do not receive your order confirmation email

After completing your order, we typically send an “Order Confirmation Email” within a few minutes.

If you do not receive the confirmation email, please first check your spam folder or email settings.

It is also possible that the email address entered during checkout was incorrect.

 

In either of the above cases, your order itself may have been successfully completed.

Therefore, to prevent duplicate orders, please contact us via email or phone before placing a new order.

30-Day Satisfaction Guarantee

At Lissora, we offer a 30-day satisfaction guarantee on all products.

Try them at home, and if you're not completely satisfied, we'll accept returns.

 

Customers are responsible for return shipping costs and any applicable customs duties. However, if the product is returned in its original condition and packaging, we will issue a full refund of the purchase price.

 

Scanovus is committed to providing honest service so you can shop with confidence.

International Shipping

Standard shipping is available only within United States.

If you wish to ship overseas, we will provide individual guidance regarding shipping methods and fees.

Please contact Customer Support (contact@lissora.com) for assistance.

Regarding Shipment of Your Order

Après confirmation de votre commande, nous procéderons à l'expédition dans les plus brefs délais et vous livrerons généralement sous 1 à 3 jours ouvrés.

Pendant les périodes de soldes et les périodes de forte activité, l'expédition peut prendre plus de temps que d'habitude.

De plus, les livraisons à l'étranger peuvent prendre plusieurs jours supplémentaires.

About returns

If you wish to return an item, please contact us via email at contact@lissora.com.

Our staff will carefully guide you through the return process.

Regarding Order Cancellations

If you wish to cancel your order after purchase, please contact us via email (contact@lissora.com) as soon as possible.

 

 

 

If your order has already been shipped, we cannot process a cancellation.

In that case, please follow the return procedure after receiving the item.

 

 

 

For returns, we will send you a return shipping label. Please return the item following the instructions provided. After confirming the return, we will refund the purchase amount.

Receiving Information About New Products and Special Campaigns

To receive the latest information on new products, campaigns, and limited-time offers, please register using the newsletter sign-up form at the bottom of the page.

 

We'll deliver the latest updates directly to your home as soon as they become available.

Do clothes and shoes have to be wet?

No. You can use it even when clothes and shoes are dry. Usage varies by product, so please carefully review the instruction manual. To ensure safe and effective use, please follow the correct procedure.